

Once a subscription is cancelled, it will remain active until the end of the current billing period at the time of cancellation. If you no longer wish to be subscribed to a recurring payment plan, you can manage your subscriptions at any time via the license management page. Refunds can be requested by contacting our support team.
DMG PAYMENT TERMS SOFTWARE
The free version of our software exists to allow users to get a feel for what data is present and can be recovered 🙏.It's vital users give us the opportunity and information needed to help resolve problems, both to help them and others ♻️.If our software provided value it should be fairly recognised 🤝.

It states that we refund within 30 days of purchase if the software hasn't been used, or if there is a fault we cannot resolve.Īs we really want to delight customers, our support team assess refund requests more leniently with these in mind: Our terms and conditions (see section 13) describe our refund guarantee in detail.

DMG PAYMENT TERMS UPDATE
The fruits of this are shown in our recognition by the Queen and our intense update schedule. Revenue from our software goes into our substantial ongoing R&D programme. In fact, you'll have been sent our founder Aidan's personal email address in your order confirmation email. We're not a massive, faceless corporation, and neither are we building an inexpensive product offshore. Reincubate is a small company based in London, England, and is blessed with some of the world's strongest data protection and software regulation.
